You've no doubt heard the phrase "the customer is always right", and there is a valid argument that this is indeed the case. In the coach hire industry, you're not just dealing with the customer at the end of a phone or on email, you need to remember that there are many other customers behind the scenes travelling on the actual coach or minibus. We're privileged to work with excellent coach and minibus operators who all have the same respect and courtesy for the customers that we have. 

There was an incident the other day where one of our clients flights was delayed and was unable to contact us.  As we track all flights where we are doing an airport transfer we we able to seemlessly re-arrange the coach transportation to the new arrival time.  The customer was very thankful to us as he'd been concerned that he'd miss the airport transfer. It just shows that a bit of forward planning can save a heck of a lot of time in the long run - if we hadn't tracked the flight we would have potentially had to send the vehicle twice and also have the customers waiting around!

Long time no post.. It's been an incredibly busy 6 months with Coach Hire Booking going from strength to strength. We've had the pleasure of meeting a number of coach operators who we've been dealing with over the years to let us further build on the existing relationships we have.

The winter, has seen some challenging weather to deal with but we're pleased to say that none of our services were affected - due in a large part to the excellent efforts of our coach operators.  Many of them were working late into the night and up early in the morning to clear yards of the snow.

We're already experiencing a surge of enquiries for 2010 so we expect marginal increases in price this year as demand outstrips supply.

Coach Hire Booking are now in a position to exclusively offer a choice of a 8 seater VIP minibus and a 16 seater executive minibus - these are available throughout the UK.