You've no doubt heard the phrase "the customer is always right", and there is a valid argument that this is indeed the case. In the coach hire industry, you're not just dealing with the customer at the end of a phone or on email, you need to remember that there are many other customers behind the scenes travelling on the actual coach or minibus. We're privileged to work with excellent coach and minibus operators who all have the same respect and courtesy for the customers that we have. 

There was an incident the other day where one of our clients flights was delayed and was unable to contact us.  As we track all flights where we are doing an airport transfer we we able to seemlessly re-arrange the coach transportation to the new arrival time.  The customer was very thankful to us as he'd been concerned that he'd miss the airport transfer. It just shows that a bit of forward planning can save a heck of a lot of time in the long run - if we hadn't tracked the flight we would have potentially had to send the vehicle twice and also have the customers waiting around!

Despite the economic gloom at the moment, we still appear to be doing a great deal of work for large events. 

We often get requests to assist in providing managed transportation for large events. These organised events range from organised lobbying at parliament to large corporate team building events. Arranging the coach transportation for these large movements of people is no small challenge - consideration must be given to the length of day, comfort and safety of the passengers along with the timings of arrivals.

As well as arranging the coaches, we also frequently provide staff to assist with co-ordination of the passengers, to ensure that no-body gets lost, or left behind after the event! Quite frequently, event organisers have approached us to assist with the logistics and management of the coach passengers allowing them to concentrate fully on the event which is the core of their business.

Contact Coach Hire Booking and we can assist with all aspects of the transportation including planning, passenger management, and accomodation.