You've no doubt heard the phrase "the customer is always right", and there is a valid argument that this is indeed the case. In the coach hire industry, you're not just dealing with the customer at the end of a phone or on email, you need to remember that there are many other customers behind the scenes travelling on the actual coach or minibus. We're privileged to work with excellent coach and minibus operators who all have the same respect and courtesy for the customers that we have. 

There was an incident the other day where one of our clients flights was delayed and was unable to contact us.  As we track all flights where we are doing an airport transfer we we able to seemlessly re-arrange the coach transportation to the new arrival time.  The customer was very thankful to us as he'd been concerned that he'd miss the airport transfer. It just shows that a bit of forward planning can save a heck of a lot of time in the long run - if we hadn't tracked the flight we would have potentially had to send the vehicle twice and also have the customers waiting around!

2009 is destined to be a testing time for the group coach travel and private coach hire market.  People throughout the country are tightening their belts for the predicted recession that is being touted in every major newspaper, and this means that they are likely to be cutting down on the luxuries and non essential items.

However, as mentioned in our previous post about the credit crunch and the effect on the coach travel market this could very well mean that people start to look for more cost effective ways of travel.  Cost effective doesn't mean that the public will want any lesser standard when travelling as a group though, and if the coach hire market wishes to take real, long term advantage of this increase in demand from the public then they must also look at increasing the standards of service for group coach travel.

With fuel prices reducing, group coach travel becomes even more cost effective that it was in 2008.  At Coach Hire Booking, we are already experiencing a surprisingly high number of enquiries for larger group coach trips, group coach travel as well as the normal smaller private hire enquiries. Our commitment to our clients is absolute, and because of this we use coach operators who share our passion for customer service and quality.  Coach travel has for too long played second fiddle to other methods of transport, and 2009 could be the year when the coach hire industry collectively decides to take advantage of the gap in the markets.

If any coach operators are reading, and want to become involved with Coach Hire Booking in 2009, please get in touch.